Frequently Asked Questions

You can find our most frequently asked questions about what to expect, what to bring and how much an appointment will cost below. If you cannot find what you’re after feel free to contact us via the form on this page or Contact Us. We are here to help!

Yes, as a newcomer to Move& enjoy our Intro Offer, 4 classes for $49, to use over two weeks. This offer is only available to new clients of Move& and activates on the first booked class.

Yes, we do. We offer 10% student discounts on packs.

Note that the 10% discount does not apply to “Intro Offers”, or any already discounted packages, memberships, drop-in classes or products.

To redeem a student discount on your pack, you will need to email hello@moveand.com.au with your valid student card and to receive your discount code.

If you are a beginner to reformer pilates our Move& Develop classes are the best for you! For the mat pilates and yoga classes, all classes are beginner friendly.

You can attend any of our reformer pilates classes up until 20 weeks pregnant. After this, however, your options of classes to attend are the Move& Develop *pregnancy friendly or Move& Mumma (Pre & Post Natal Pilates). For our mat classes and gym classes you are welcome to attend any class up to 20 weeks. We ask you to seek advice from your healthcare team in regards to your own personal pregnancy and the safety of you attending classes.

Please notify the instructor at each of your classes of your pregnancy. Any information received will be kept confidential and modifications for pregnancy will be delivered with the utmost discretion.

We welcome you back to classes once you have received clearance to return to exercise from your GP/Obstetrician, often discussed at your 6-week check-up.

Yes, we allow anyone 12 years or older to participate in our group classes. If you are interested and you are between the ages of 12 and 16 years, you will need to be accompanied by an adult for each of your classes. Anyone over the age of 16 years, is able to complete group classes independently.

If a class is full, we recommend joining the waitlist. Waitlists tend to move so there’s a good chance you’ll make it into the class! If a position becomes available you will be automatically added to the class and receive a SMS/email to let you know.

Ensure you have allowed communication via email and text in your Momence Account to ensure that you are informed as soon as possible of any updates to your waitlist status.

You need to keep your waitlist up to date – if you can no longer attend a class you are waitlisted for, please remove yourself from the waitlist. Please be mindful that if you are waitlisted for an early morning class a position may become available overnight. If you choose to no longer be available for the early morning class before you go to bed, please remove yourself from the waitlist.

Anything that allows you to exercise freely without obstructing your movements… Our recommendations include gym tights, shorts, t-shirts, singlets etc

For reformer pilates grip socks are recommended, these anti-slip socks prevent you from slipping on the equipment.

If you do not currently own a pair of grip socks, you can purchase them at Move& Studios. If you already own a pair, bring them along.

We provide complimentary mats, but you are welcome to bring your own mat.

When using our mats, we provide disinfectant spray and cloth for cleaning your borrowed mat after use.

After signing up for a Move& account, download the Momence App. Once in the app, go to the Store, Select “Memberships” or “Packages”, and select “Buy” on the item you wish to purchase.

You have up to 6 hours prior to the start time of your class to cancel from a class. Cancellations outside the 6 hour window are credited back into your account to make another booking. Cancellations within the 6 hour window are automatically deducted from your pack or membership. For Unlimited Memberships, cancellation within 31 minutes to 6 hours before the class a $5 fee is charged, for cancellations within 30 mins before the class start time a $15 fee is charged.

Please note, cancellations can only be done via your Momence account. We do not accept cancellations via social media, phone or email.

We understand emergencies happen, if something completely unforeseen has occurred and you’ve been charged for a class, please email hello@moveand.com.au and we will assist you in this case.

Yes, you can! We need two weeks’ written notice (to hello@moveand.com.au) to pause memberships. Pauses must be made in seven (7) day increments and can only be done after an initial eight (8) week period. Pausing your membership is limited to a maximum of ten (10) weeks per year.

Yes, you will need a towel and there is a drinking station, but you are free to bring your own drink bottle.

The temperature ranges between 48-53° Celsius. It is important to be hydrated prior to your Infrared Sauna session.

The temperature ranges between 0-4° Celsius.

Our cold plunge has a filtration system that uses both an ozone generator and a pleated sediment filter to sanitise the water, keeping it crystal clear.

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